Role Overview

Austell Pharmaceuticals is one of South Africa’s fastest-growing pharmaceutical companies, committed to operational excellence, innovation, and delivering value across the healthcare sector.

We are seeking a detail-oriented and proactive Debtors Controller to join our Finance team in Parktown. This role is responsible for managing and optimising the debtors ledger, ensuring the timely collection of outstanding accounts, resolving customer queries, and maintaining accurate financial records.

The successful candidate will play a key role in supporting cash flow management and maintaining strong relationships with customers and internal stakeholders through effective debt collection processes and excellent customer service.

Key Responsibilities

Debt Collection & Account Management

• Implement effective debt collection strategies to minimise outstanding debts.
• Contact debtors via phone, email, and written correspondence to follow up on overdue accounts and resolve payment disputes.
• Maintain accurate records of all communication and payment arrangements with debtors.
• Monitor overdue accounts and initiate legal or debt insurance actions where necessary.
• Distribute monthly statements to debtors.

Payment Processing & Reconciliations

• Receive and process debtor payments accurately and in line with company policies.
• Reconcile payments received against outstanding invoices and update the debtors ledger accordingly.
• Allocate payments according to customer remittances.
• Resolve payment discrepancies and escalate unresolved matters where necessary.

Debtors Ledger Management

• Maintain and update the debtors' ledger with accurate and current information.
• Perform regular reconciliations to ensure completeness and accuracy of financial records.
• Generate reports on outstanding debts, ageing analysis, and collection performance for management review.

Customer Service & Stakeholder Engagement

• Provide professional and timely support to customers regarding account queries and payment concerns.
• Work closely with Sales, Operations, and Customer Service teams to resolve customer-related issues.
• Attend meetings with debtors to strengthen relationships and resolve outstanding matters.

Compliance & Process Improvement

• Ensure compliance with debt insurance procedures and company financial policies.
• Maintain proper documentation of debt collection activities, payment agreements, and related correspondence.
• Prepare and submit monthly reports required by clients.
• Identify opportunities to improve debt collection and payment processing procedures to enhance efficiency and customer service.

Minimum Requirements

Education

• Bachelor of Commerce degree in Finance, Business Administration, or related field

Experience

• Minimum 3–4 years’ experience in debt collection, accounts receivable, or payment processing roles
• Proven experience working with debtor reconciliations and collections processes
• Strong proficiency in Microsoft Excel, including VLOOKUPs, Pivot Tables, and XLOOKUPs

Skills & Competencies

• Excellent communication and negotiation skills
• Strong attention to detail and accuracy
• Ability to work independently and within a fast-paced team environment
• Strong analytical and problem-solving skills
• High level of professionalism and confidentiality
• Ability to build and maintain strong client relationships

APPLY NOW and grow your finance career with Austell Pharmaceuticals.